The FENSA scheme was set up in 2002 to ensure consumers could have confidence in the quality of work done when having double glazing, doors or roof lights installed within England and Wales. The rise of rogue builders prompted the Glass & Glazing Federation to set up the scheme, which has been hailed as ‘the most successful of all competent person schemes to date in the UK, across all industries.’
VPS247 are held to a code of conduct and our materials and workmanship are inspected regularly to ensure we are doing a good job. When you have work done by us which is covered by the FENSA scheme, we’ll provide you with a certificate which shows you have complied with thermal performance and Building Regulations guidelines.
As a member of the Glass & Glazing Federation – the industry’s most established trade body – VPS247 have to pass a variety of requirements and tests to ensure that we pass the comprehensive and strict Code of Practice, which you can access for free on the GGF consumer site, www.myglazing.com. In their own words, ‘By using a Glass & Glazing Federation (GGF) Member Company, you are dealing with the elite companies in the industry – established, trusted companies, working to the highest professional standards and installing high quality products as well as guaranteeing you the unrivalled GGF Consumer protection.
We have achieved TrustMark status through FENSA (see above) for glazing and conservatory erecting. The standards that TrustMark set are very high. It’s a consumer-centric scheme, which gives you the opportunity to search the TrustMark website for approved traders (both whole companies and individuals) in your area.
In order to keep our TrustMark status, VPS247 has to prove that we’re not only employing a skilled and friendly workforce, but that we’re fully insured, that we have a good trading record and financial status, and that our customer care is second to none.
Focussed on preventing crime in both residential and commercial properties, Secured by Design is an initiative run by the Association of Chief Police Officers. It sets standards for security on a number of our products, from the Garador Guardian range of garage doors to our full uPVC and Composite external door ranges. Many of our patio doors are also accredited under the scheme, which ensures products are designed and constructed with high security in mind.
These certificates from the National Quality Assurance scheme are important to show that we’re a leader in our industry. The NQA provides training and support for VPS247 as well as testing to see if we’re good enough to achieve the various certifications. This particular certificate – the 9001 – shows we have achieved an important general standard of quality. It covers things like customer satisfaction, operational efficiency, training, risk management etc.
As the world changes and the environment becomes a vital consideration, we believe that it’s important we’re having as little impact on the planet as possible. We’ve achieved this ISO 14001 certificate through having a strong environmental policy, ensuring pollution prevention and managing where our resources come from. Corporate responsibility is high up on the list of attributes we need to keep this certificate, as is legal compliance. We take the environment seriously and believe this is an important certificate for all businesses to have, no matter what the industry.
This particular certificate is the last of our NQA qualifications but is certainly not the least important. The 27001 covers our information technology and how we keep your details safe. In a world where cyber security risks are one of the most common threats to us as individuals, we think it’s paramount that we ensure our IT systems are safe and secure. This certificate includes training for all employees on how to keep data safe and how to protect digital assets, giving you confidence that we treat all aspects of IT with professionalism.
The Royal Society for the Prevention of Accidents have been upholding health & safety in the work place for nearly 100 years. Well known throughout the country as an authority on health & safety issues in a vast range of industries, their awards criteria are very strict. We are proud to have won a RoSPA Gold Award for two years running, and we hope to continue this success in the coming years.
IOSH are the only Chartered body for health & safety practitioners. A world-leader in common sense health & safety competence, they certify individuals who are fully able to identify and neutralise risk within many industries. Our health, safety & improvement manager, Graham Calver, is a Chartered member, which means that he can train and distribute knowledge to all staff on a variety of health & safety issues. He works closely with all departments to make sure that we are always serving the public interest in a safe and controlled way.
Another health & safety certification, SAFE Contractor covers the whole of VPS247 as a business, rather than just one individual. SAFE Contractor reviews and audits our health & safety policies to ensure that we’re doing everything correctly and that we’re being compliant with all rules and regulations. When we work with other businesses or when we’re contracted by larger companies to do a certain job, this certification gives them peace of mind. It shows that we work to a high standard and that we’re fully aware of all laws and guidelines.
CHAS work in much the same way as SAFE Contractor (see above), demonstrating to other companies that VPS247 are knowledgeable and tested to a high level in all aspects of health & safety. We are assessed on our policy surrounding safety, how organised we are and our specific health & safety arrangements. VPS247 must meet and exceed nationally recognised standards in order to achieve the CHAS certification. We’re tested regularly for all health & safety credentials, so you can be assured that we never let standards slip.