The FENSA scheme was set up in 2002 to ensure consumers could have confidence in the quality of work done when having double glazing, doors or roof lights installed within England and Wales. The rise of rogue builders prompted the Glass & Glazing Federation to set up the scheme, which has been hailed as ‘the most successful of all competent person schemes to date in the UK, across all industries.’
VPS247 are held to a code of conduct and our materials and workmanship are inspected regularly to ensure we are doing a good job. When you have work done by us which is covered by the FENSA scheme, we’ll provide you with a certificate which shows you have complied with thermal performance and Building Regulations guidelines.
As a member of the Glass & Glazing Federation – the industry’s most established trade body – VPS247 have to pass a variety of requirements and tests to ensure that we pass the comprehensive and strict Code of Practice, which you can access for free on the GGF consumer site, www.myglazing.com. In their own words, ‘By using a Glass & Glazing Federation (GGF) Member Company, you are dealing with the elite companies in the industry – established, trusted companies, working to the highest professional standards and installing high quality products as well as guaranteeing you the unrivalled GGF Consumer protection.
We have achieved TrustMark status through FENSA (see above) for glazing and conservatory erecting. The standards that TrustMark set are very high. It’s a consumer-centric scheme, which gives you the opportunity to search the TrustMark website for approved traders (both whole companies and individuals) in your area.
In order to keep our TrustMark status, VPS247 has to prove that we’re not only employing a skilled and friendly workforce, but that we’re fully insured, that we have a good trading record and financial status, and that our customer care is second to none.
Focussed on preventing crime in both residential and commercial properties, Secured by Design is an initiative run by the Association of Chief Police Officers. It sets standards for security on a number of our products, from the Garador Guardian range of garage doors to our full uPVC and Composite external door ranges. Many of our patio doors are also accredited under the scheme, which ensures products are designed and constructed with high security in mind.
Registered with the Information Commissioner’s Office (ICO) to ensure compliance with the Data Protection Act
We are audited once a year and are found to be in compliance with the Security Industry Authority requirements for the activities of Key Holding, CCTV, and Security Guarding
The CE Mark assures our customers that we have satisfied the essential applicable legislation, and confirm the products conformity with health, safety and environmental protection standards. This allows the client to protect their brand if any serious accident was to occur with our Towers. If they were a competitor with no CE marking, the HSE would investigate and may find evidence that the client knowingly hired the product with no CE mark which could result in large fines, possible imprisonment and bad press against their company brand affecting future works and business.
The company currently operates utilising an Integrated Management System which acts like a business manual, covering Quality, Occupational Health and Safety and Environmental systems and implements the PDCA cycle to encourage continual improvement. The accreditation's held for these are;
These certificates from the National Quality Assurance scheme are important to show that we’re a leader in our industry. The NQA provides training and support for VPS247 as well as testing to see if we’re good enough to achieve the various certifications. This particular certificate – the 9001 – shows we have achieved an important general standard of quality. It covers things like customer satisfaction, operational efficiency, training, risk management etc.
As the world changes and the environment becomes a vital consideration, we believe that it’s important we’re having as little impact on the planet as possible. We’ve achieved this ISO 14001 certificate through having a strong environmental policy, ensuring pollution prevention and managing where our resources come from. Corporate responsibility is high up on the list of attributes we need to keep this certificate, as is legal compliance. We take the environment seriously and believe this is an important certificate for all businesses to have, no matter what the industry.
This is to confirm that we work in accordance to the standards set out by OHSAS 18001 on Occupational Health and Safety and implement a management system
This particular certificate is the last of our NQA qualifications but is certainly not the least important. The 27001 covers our information technology and how we keep your details safe. In a world where cyber security risks are one of the most common threats to us as individuals, we think it’s paramount that we ensure our IT systems are safe and secure. This certificate includes training for all employees on how to keep data safe and how to protect digital assets, giving you confidence that we treat all aspects of IT with professionalism.
The Royal Society for the Prevention of Accidents have been upholding health & safety in the work place for nearly 100 years. Well known throughout the country as an authority on health & safety issues in a vast range of industries, their awards criteria are very strict. We are proud to have won a RoSPA Gold Award for two years running, and we hope to continue this success in the coming years.
IOSH are the only Chartered body for health & safety practitioners. A world-leader in common sense health & safety competence, they certify individuals who are fully able to identify and neutralise risk within many industries. Our health, safety & improvement manager, Graham Calver, is a Chartered member, which means that he can train and distribute knowledge to all staff on a variety of health & safety issues. He works closely with all departments to make sure that we are always serving the public interest in a safe and controlled way.
Another health & safety certification, SAFE Contractor covers the whole of VPS247 as a business, rather than just one individual. SAFE Contractor reviews and audits our health & safety policies to ensure that we’re doing everything correctly and that we’re being compliant with all rules and regulations. When we work with other businesses or when we’re contracted by larger companies to do a certain job, this certification gives them peace of mind. It shows that we work to a high standard and that we’re fully aware of all laws and guidelines.
CHAS work in much the same way as SAFE Contractor (see above), demonstrating to other companies that VPS247 are knowledgeable and tested to a high level in all aspects of health & safety. We are assessed on our policy surrounding safety, how organised we are and our specific health & safety arrangements. VPS247 must meet and exceed nationally recognised standards in order to achieve the CHAS certification. We’re tested regularly for all health & safety credentials, so you can be assured that we never let standards slip.
This is to show that VPS demonstrate a commitment to promote safety and the prevention of accidents through safety education. RoSPA provide VPS a wealth of knowledge, experience, advice and support to achieve this.
BS5979: Cat 2 – This is to confirm that our monitoring station (RVRC) has been assessed and found to be in compliance with the monitoring criteria set out by these standards for receiving signals from fire and security systems.
BS8418:2015 - This is to confirm that our monitoring station has been assessed and found to be in compliance with the monitoring criteria set out by these standards for receiving signals from detector activated CCTV systems. Ensuring the equipment on site is also maintained, installed and the monitoring station is in accordance with this standard allows the client to apply for a Unique Reference Number (URN) with the Police for priority police response.
BS8484:2009 - This is to confirm that our monitoring station has been assessed and found to be in compliance with the monitoring criteria set out by these standards for receiving signals and monitoring lone worker devices.
PD6662 – This is to confirm that we are compliant to carry out the activities of Installation and Maintenance of Intruder Alarm Systems.
SS2003 – This is to confirm that we are compliant to carry out the activities of Design, Installation, Corrective and Preventative Maintenance of CCTV Systems.
BAFE SP203-1 – This is to confirm that we are compliant to carry out the activities of the Maintenance of Fire Alarm Systems in compliance with BAFE SP203 and BS5839
SS2002 – This is to certify that we are compliant to carry out the Design, Installation, Corrective and Preventative Maintenance of Access Control Systems.
SS2004 – This is to confirm that we are compliant to carry out the installation and maintenance of Vacant Property Alarm Systems in accordance to the code of practice SS2004
To achieve this VPS is assessed for Safety, Health, Environmental & Quality practices and procedures.
To achieve this VPS is assessed for Safety, Health, Environmental & Quality practices and procedures and subject to an onsite audit.
VPS is assessed on procedures, practices and management systems relevant to the Railway Industry Supplier Qualification Scheme.