We have compiled a number of guides to help you decide what product to choose and how to look after it.
Our customer support team have listened to your feedback and to put together a list of answers to your most frequently asked questions.
WINDOW & DOOR FRAMES
Often, the most effective care methods for cleaning and
extending the lifespan of a window/door frame are really very simple. Using a
soft cloth with water and some washing up liquid is the easiest and best way to
keep your frames clean.
Please do not use:
o Glass
cleaner on frames
o Any other
cleaning agent
o Caustic
or ammonia-based cleaning agents
o Scouring
powder or other abrasive cleaners
o Steel
wool or scouring pads
GLASS
For general cleaning, a soft cloth with water and washing-up
liquid will often be sufficient, however where there is more dirt and grime
than normal we suggest a commercial window cleaning solution. Please remember
to keep the solution away from the frame and wash away any residue with clean
water.
LOCKS AND HINGES
It is very easy to forget that locks and hinges need
lubricating from time to time and a common reason for their failure is due to
lack of maintenance. To help lubricate your locks we would recommend that you
try to use white grease (also known as lithium soap), which can be commonly
found in most hardware stores. For hinges, the occasional drop of a light
machine oil will do the trick.
PLEASE DO NOT USE:
o Cooking
oil or other grease
o View our full Windows and Doors maintenance guide here: Door and Window Maintenance Guide.
View our full Garage Door maintenance guide here: Garage Door Maintenance Guide.
CONDENSATION
Also check out our article on the topic - Debunking the Mysteries of Misted Up Double Glazing
FENSA
VPS247 is registered with FENSA, a government approved body who will check that the works we complete meet all the necessary standards and building regulations. When we complete FENSA notifiable work, VPS247 will arrange for your FENSA certificate of compliance to be sent to you for your reassurance. For any further information on FENSA please visit www.fensa.org.uk
THE GLASS & GLAZING FEDERATION (GGF)
As a member of the Glass & Glazing Federation – the industry’s most established trade body – VPS247 have to pass a variety of requirements and tests to ensure that we pass the comprehensive and strict Code of Practice, which you can access for free on the GGF consumer site, http://www.myglazing.com. In their own words, ‘By using a Glass & Glazing Federation (GGF) Member Company, you are dealing with the elite companies in the industry – established, trusted companies, working to the highest professional standards and installing high quality products as well as guaranteeing you the unrivalled GGF Consumer protection.
Click Here for a full list of all our Accreditation's and Awards
VPS247 cover all repairs and workmanship carried out by us
for 1 year from the date of installation. If your product develops a fault due
to defective materials or construction within the guarantee period we have
stated, we will repair or replace it at no extra cost to you.
• All
Repairs and Workmanship – 1 Year
All guarantees are to the benefit of the original purchaser of the product. Warranty period is not applicable on Supply Only Sales. Please contact for more info. Your statutory rights are not affected. Please read our Terms and Conditions for more details
EXCLUSIONS:
The guarantee does not cover faults resulting from
landslides, flooding, roots or moss, drought, subsidence or settlement. It also
does not cover thermal breaks, normal wear and tear, failure to follow the
maintenance instructions, accident, misuse or neglect.
The guarantee does not cover scorched PVCu caused by heat
reflected from surfaces of window dressings or products damaged by failure to
prevent condensation on the outside of the unit.
Note - Glass has minor imperfections and shading differences; the standards are outlined by the Glass and Glazing Federation in their Technical Section - http://www.ggf.org.uk/technical-information
Warranty and guarantee periods differ from brand to brand.
Make sure to read and understand the warranty period offered by the
manufacturer and always register your product directly with them once your
purchase is complete. For a full breakdown of our suppliers T&C’s and
warranty information, follow the links provided below:
Birkdale Warranty: Garage Doors
• Laminated
Finish - 15 Years Against Fading
• Door
Motor System - 5 Years
• Motor - 7
Years
• Paint
Finish - 5 Years Against Fading
For a full breakdown of Birkdale’s Guarantee/Warranty, please visit: http://birkdale.co.uk/
Camden Warranty: Composite Doors, PVC Doors, Windows
• Inliten
Frames/Panels - 15 Year guarantee on all white and foiled Inliten frames and
panels
• Sealed
Glass Units - 15 Year guarantee on sealed glass units
• Ironmongery
- 1 Year guarantee on ironmongery. 10 Year guarantee on products fitted with
Yale Shoot bolts
• Vertical
Sliders - 10 Year guarantee
• Composite
Doors - 10 Years guarantee
For a full breakdown your manufacturer guarantee/warranty, please visit http://camdengroup.co.uk/
Door Stop Warranty: Composite Doors
• 5 Year
Warranty on PVC Doors
• 10 Year
Warranty on Composite Doors (excluding Darkwood and Oak finish which will be 5
Years)
• 5 Year
Warranty on Hinges, Lock sets and Handles
• 10 Year
Warranty on Stainless Steel Furniture’s and ERA Vectis Locking System
For a full breakdown of Door Stops guarantee/warranty, visit https://www.door-stop.co.uk/our-service#secure_guarantee
Garador Warranty: Garage Doors
• 10 Years
Warranty- Garador Steel Garage Doors
• 2 Years
Warranty - Garador Timber and GRP Garage Doors
• 10 Year
Warranty - Garador Door Mechanism and Steel Frame
• 5 Year
Warranty - Springs, wire cables, track rollers, hinges and guide rollers
• 6 Month
Warranty - Replacement Parts
For a full breakdown of Garador's guarantee/warranty, please visit https://www.garador.co.uk/support/warranty.aspx
Hormann Warranty: Garage Doors
• 10 Year
Warranty covering the safe and reliable function of your Hormann Garage Door
• 5 Year
Warranty covering Springs, Wire Cables, Track Rollers, hinges and Guide Rollers
• 6 Month
Warranty for replacement parts
• 5 Year
Warranty on Foiled-coated timber effect Garage Doors
• 2 Year
Warranty on Timber and GRP Garage Doors
• 10 Year
Warranty on Door Mechanism and steel frame
For a full breakdown of Hormann's Guarantee/warranty, please visit https://www.hormann.co.uk/media-centre
Origin Warranty: Bifold Doors
• 1 Year
Standard Warranty from date of installation that the Doors will be free from
defects in design, material and workmanship.
• 20 Year
Extended Standard Warranty upon product registration with Origin, 90 days from
installation.
• 10 Year
Extended Marine Warranty upon product registration with Origin, 90 days from
installation.
For a full breakdown your manufacturer guarantee/warranty, please visit https://origin-global.com/doors/information-for-professionals/warranty
Residor Warranty: Composite Doors
• Composite
Door – 10 years (against delamination, discolouration and sealed unit failure
due to defective design, manufacture or materials)
• Door
Frame - 10 Years
• Glass -
10 Years
• High
Security Locking System - 10 Years
For a full breakdown of your manufacturer guarantee/warranty, please visit http://www.residor.co.uk/
Solidor Warranty: Composite Doors
• Composite
Door – 10 years (against delamination, discolouration and sealed unit failure
due to defective design, manufacture or materials)
• Door
Frame - 10 Years
• Glass -
10 Years
• High
Security Locking System - 10 Years
• £5000
Homeowner Guarantee on all Solidor's fitted with 3 Star Ultion cylinder and 2
Star LockLock Handle
For a full breakdown of your manufacturer guarantee/warranty, please visit https://www.solidor.co.uk/
Please call our customer care team on 0345 145 0130 or email us on
vps247@vps247.co.uk