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Aftercares and Guarantees

Here at VPS247, we always want to ensure that you have the right aftercare information for the products fitted and that you know where to call if there are any issues. You can find aftercare guidelines for all products and services below. In addition, we have also included details of our various guarantee periods* should you ever need to refer back to this.

Useful Guides

We have compiled a number of guides to help you decide what product to choose and how to look after it. 

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useful-guides

FAQ's

Our customer support team have listened to your feedback and to put together a list of answers to your most frequently asked questions. 

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faqs


PRODUCT CARE

LOOKING AFTER YOUR NEW DOOR, GARAGE OR WINDOWS


WINDOW & DOOR FRAMES

Often, the most effective care methods for cleaning and extending the lifespan of a window/door frame are really very simple. Using a soft cloth with water and some washing up liquid is the easiest and best way to keep your frames clean.

 

Please do not use:

o             Glass cleaner on frames

o             Any other cleaning agent

o             Caustic or ammonia-based cleaning agents

o             Scouring powder or other abrasive cleaners

o             Steel wool or scouring pads

 

GLASS

For general cleaning, a soft cloth with water and washing-up liquid will often be sufficient, however where there is more dirt and grime than normal we suggest a commercial window cleaning solution. Please remember to keep the solution away from the frame and wash away any residue with clean water.

 

LOCKS AND HINGES

It is very easy to forget that locks and hinges need lubricating from time to time and a common reason for their failure is due to lack of maintenance. To help lubricate your locks we would recommend that you try to use white grease (also known as lithium soap), which can be commonly found in most hardware stores. For hinges, the occasional drop of a light machine oil will do the trick.

 

PLEASE DO NOT USE:

o             Cooking oil or other grease

o             View our full Windows and Doors maintenance guide here: Door and Window Maintenance Guide.

View our full Garage Door maintenance guide here: Garage Door Maintenance Guide.

 

 

 

TIPS & ADVICE


CONDENSATION

 Having double glazing installed should help reduce condensation on your windows. If you do experience condensation it is normally down to a ventilation issue. As long as your room is heated normally, providing controlled ventilation will help to clear the affected area.

 If you ever experience condensation between the panes of a double glazed unit, then this is normally an indication that the air or gas cavity is no longer completely sealed. If this has occurred, please don’t hesitate to contact us on the helpline number: 0345 145 0130

Also check out our article on the topic - Debunking the Mysteries of Misted Up Double Glazing

 

 

 

WORKING WITH VPS247

ACCREDITATION'S & AWARDS

 

FENSA

VPS247 is registered with FENSA, a government approved body who will check that the works we complete meet all the necessary standards and building regulations. When we complete FENSA notifiable work, VPS247 will arrange for your FENSA certificate of compliance to be sent to you for your reassurance. For any further information on FENSA please visit www.fensa.org.uk

 

THE GLASS & GLAZING FEDERATION (GGF)

As a member of the Glass & Glazing Federation – the industry’s most established trade body – VPS247 have to pass a variety of requirements and tests to ensure that we pass the comprehensive and strict Code of Practice, which you can access for free on the GGF consumer site, http://www.myglazing.com. In their own words, ‘By using a Glass & Glazing Federation (GGF) Member Company, you are dealing with the elite companies in the industry – established, trusted companies, working to the highest professional standards and installing high quality products as well as guaranteeing you the unrivalled GGF Consumer protection.

Click Here for a full list of all our Accreditation's and Awards

 

 

VPS247 General Repair and Workmanship Warranty

VPS247 cover all repairs and workmanship carried out by us for 1 year from the date of installation. If your product develops a fault due to defective materials or construction within the guarantee period we have stated, we will repair or replace it at no extra cost to you.

•             All Repairs and Workmanship – 1 Year

All guarantees are to the benefit of the original purchaser of the product. Warranty period is not applicable on Supply Only Sales. Please contact for more info. Your statutory rights are not affected. Please read our Terms and Conditions for more details

EXCLUSIONS:

The guarantee does not cover faults resulting from landslides, flooding, roots or moss, drought, subsidence or settlement. It also does not cover thermal breaks, normal wear and tear, failure to follow the maintenance instructions, accident, misuse or neglect.

The guarantee does not cover scorched PVCu caused by heat reflected from surfaces of window dressings or products damaged by failure to prevent condensation on the outside of the unit.

Note - Glass has minor imperfections and shading differences; the standards are outlined by the Glass and Glazing Federation in their Technical Section - http://www.ggf.org.uk/technical-information


 

 

 

Manufacturer Warranty and Guarantees

Warranty and guarantee periods differ from brand to brand. Make sure to read and understand the warranty period offered by the manufacturer and always register your product directly with them once your purchase is complete. For a full breakdown of our suppliers T&C’s and warranty information, follow the links provided below:

 

Birkdale Warranty: Garage Doors

•             Laminated Finish - 15 Years Against Fading

•             Door Motor System - 5 Years

•             Motor - 7 Years

•             Paint Finish - 5 Years Against Fading

For a full breakdown of Birkdale’s Guarantee/Warranty, please visit: http://birkdale.co.uk/


 

Camden Warranty: Composite Doors, PVC Doors, Garage Doors, Windows

•             Inliten Frames/Panels - 15 Year guarantee on all white and foiled Inliten frames and panels

•             Sealed Glass Units - 15 Year guarantee on sealed glass units

•             Ironmongery - 1 Year guarantee on ironmongery. 10 Year guarantee on products fitted with Yale Shoot bolts

•             Vertical Sliders - 10 Year guarantee

•             Composite Doors - 10 Years guarantee

For a full breakdown your manufacturer guarantee/warranty, please visit http://camdengroup.co.uk/


 

Door Stop Warranty: Composite Doors, PVC Doors

•             5 Year Warranty  on PVC Doors

•             10 Year Warranty on Composite Doors (excluding Darkwood and Oak finish which will be 5 Years)

•             5 Year Warranty on Hinges, Lock sets and Handles

•             10 Year Warranty on Stainless Steel Furniture’s and ERA Vectis Locking System

For a full breakdown of Door Stops guarantee/warranty, visit https://www.door-stop.co.uk/our-service#secure_guarantee


 

Garador Warranty: Garage Doors

•             10 Years Warranty- Garador Steel Garage Doors

•             2 Years Warranty - Garador Timber and GRP Garage Doors

•             10 Year Warranty - Garador Door Mechanism and Steel Frame

•             5 Year Warranty - Springs, wire cables, track rollers, hinges and guide rollers

•             6 Month Warranty - Replacement Parts

For a full breakdown of Garador's guarantee/warranty, please visit https://www.garador.co.uk/support/warranty.aspx


 

Hormann Warranty: Garage Doors

•             10 Year Warranty covering the safe and reliable function of your Hormann Garage Door

•             5 Year Warranty covering Springs, Wire Cables, Track Rollers, hinges and Guide Rollers

•             6 Month Warranty for replacement parts

•             5 Year Warranty on Foiled-coated timber effect Garage Doors

•             2 Year Warranty on Timber and GRP Garage Doors

•             10 Year Warranty on Door Mechanism and steel frame

For a full breakdown of Hormann's Guarantee/warranty, please visit https://www.hormann.co.uk/media-centre

 

 

Origin Warranty: Bifold Doors

•             1 Year Standard Warranty from date of installation that the Doors will be free from defects in design, material and workmanship.

•             20 Year Extended Standard Warranty upon product registration with Origin, 90 days from installation.

•             10 Year Extended Marine Warranty upon product registration with Origin, 90 days from installation.

For a full breakdown your manufacturer guarantee/warranty, please visit https://origin-global.com/doors/information-for-professionals/warranty


 

Residor Warranty: Composite Doors

•             Composite Door – 10 years (against delamination, discolouration and sealed unit failure due to defective design, manufacture or materials)

•             Door Frame - 10 Years

•             Glass - 10 Years

•             High Security Locking System - 10 Years

For a full breakdown of your manufacturer guarantee/warranty, please visit http://www.residor.co.uk/


 

Solidor Warranty: Composite Doors

•             Composite Door – 10 years (against delamination, discolouration and sealed unit failure due to defective design, manufacture or materials)

•             Door Frame - 10 Years

•             Glass - 10 Years

•             High Security Locking System - 10 Years

•             £5000 Homeowner Guarantee on all Solidor's fitted with 3 Star Ultion cylinder and 2 Star LockLock Handle

For a full breakdown of your manufacturer guarantee/warranty, please visit https://www.solidor.co.uk/


  

I HAVE A PROBLEM, WHO DO I CONTACT?

 If, for any reason, you need to contact us regarding your guarantee, we have a dedicated team who will be able to assist you with your enquiry.

Please call our customer care team on 0345 145 0130 or email us on vps247@vps247.co.uk

 *Guarantee periods are correct as of 1st August 2018. If your product was fitted prior to this date, please contact our guarantee team on the number mentioned above.

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